Customer Retention

Customer Retention Tactics to Increase Sales For nearly all scaling businesses, owners go all-in on new customer acquisition, thinking this is the way to increase their bottom line.  They spend hours and thousands creating the perfect funnel hoping to reach and...

Many business owners have the same thought about why a team member constantly needs direction. The harsh reality is that reason is usually down to one thing, you. How often have you thought, if only this team member could deliver on this task, make a decision on this...

Innovation, tradition and the Stone of Destiny

As leaders, we often focus on innovation and change as the keys to success in theworkplace. But it’s important to remember that tradition can also play a critical role in shapingthe workplace… And this weekend, we’ll see one of the oldest traditions in our...

The power of goals

Planning, the subtle art of mapping your journey to the final destination. Did you know that most business owners do not know where they want to be in 5 years? If they have no idea of where they’re going, how will they know how to get there. And worse still, if...